Membership Terms & Conditions

32 Club is a membership and rewards program operated by 32 Clinic ("Clinic", "we", "us", or "our").

By joining or using 32 Club, the member agrees to these Terms & Conditions.

Membership benefits, rewards, points, tier requirements and eligible services may be changed from time to time subject to applicable law and appropriate notice.

Membership is available to eligible patients of 32 Clinic.

The Clinic may determine eligibility requirements for specific benefits, rewards, family accounts and promotions.

For minors, membership must be established and managed by a parent or legal guardian where required.

Membership may be free or paid depending on the membership version offered by the Clinic.

A member may be required to provide accurate information.

Membership is personal and may not be sold or transferred unless specifically permitted by the Clinic.

The Clinic may suspend or terminate a membership in cases of fraud, misuse, abuse, or violation of these Terms.

Members may earn 32 Points through eligible activities.

Eligible activities may include: qualifying dental visits, preventive care, eligible purchases, referrals, family engagement, membership anniversaries, eligible campaigns, and other activities announced by the Clinic.

Points are not cash and have no cash value unless expressly stated otherwise.

Points cannot be exchanged for cash.

Points are not intended to encourage unnecessary dental treatment.

Clinical decisions are always based on professional judgment and patient needs.

Points are awarded only after the qualifying activity has been completed and recorded by the Clinic.

The Clinic may correct points that were incorrectly credited.

The Clinic may reject points resulting from fraudulent, duplicated, reversed, refunded, cancelled or otherwise ineligible transactions.

Unless otherwise stated for a specific promotion, points may expire after [12/18] months of account inactivity.

The Clinic should clearly communicate any expiration policy to members.

Rewards are subject to availability and eligibility.

The number of points required for a reward may change.

Rewards may have specific terms, expiry dates, service exclusions, booking requirements or other conditions.

Rewards cannot be exchanged for cash.

Some rewards may not be combined with other offers, promotions or discounts.

32 Club may include different membership tiers.

Tier qualification may depend on eligible activity, points, visits, membership duration or other criteria published by the Clinic.

The Clinic may review tier status periodically.

Tier benefits are subject to eligibility, availability and applicable exclusions.

Where applicable, tier discounts apply only to eligible services.

Discounts may exclude: laboratory fees, third-party costs, external provider fees, certain specialist services, implants or other specified procedures, promotional packages, already discounted services, and other excluded services identified by the Clinic.

The exact exclusions must be displayed clearly before purchase or treatment.

Eligible family members may be linked to a family account.

Family membership rules, point pooling and reward sharing are subject to the Clinic's current policy.

The Clinic may require appropriate authorization from the account holder or legal guardian.

32 Kids is designed for children and may use Smile Stars or another dedicated reward system.

Rewards are intended to encourage positive dental-care habits.

Rewards do not replace clinical advice, diagnosis or treatment.

Parents/legal guardians are responsible for the child's participation and use of rewards.

Referral rewards are awarded only when the referred person completes the qualifying action defined by the Clinic.

Self-referrals, duplicate accounts, fraudulent referrals and other abusive activity are not eligible.

Certain rewards or tier benefits may depend on maintaining eligible appointment behavior.

Patients should cancel or reschedule appointments according to the Clinic's appointment policy.

The Clinic may exclude repeated no-shows or abuse from certain loyalty benefits.

Membership benefits do not override the Clinic's clinical scheduling or cancellation policies.

Membership benefits and rewards do not influence clinical decision-making.

Treatment recommendations are made based on the patient's clinical needs and professional judgment.

Members should never request or undergo unnecessary treatment for the purpose of earning points.

The Clinic may modify: earning rules, rewards, tier requirements, benefits, exclusions, expiration rules, membership fees, and promotional campaigns.

Material changes should be communicated through appropriate channels and handled in accordance with applicable law.

The Clinic may suspend or terminate membership where there is: fraud, misuse, manipulation of points, unauthorized account activity, violation of these Terms, or other conduct that materially harms the program.

Where appropriate, unused points or benefits may be cancelled.

Membership information will be handled in accordance with the Clinic's applicable privacy policy and applicable law.

The Clinic may use membership information to administer the program, communicate membership benefits and provide eligible offers.

Rewards, appointments, promotions and membership benefits may be subject to availability.

Membership does not guarantee availability of a particular dentist, appointment time, treatment or reward.

Nothing in these Terms limits any rights or protections that cannot legally be excluded.

These Terms shall be interpreted and applied in accordance with the applicable laws and regulations of the State of Kuwait, subject to final legal review by the Clinic's legal/compliance adviser.

For questions about 32 Club: 32 Clinic — [PHONE] · [EMAIL] · [WEBSITE].